There are several reasons why reviews may be removed from the page.
It can take up to a week for them to appear. If it has been longer than that a ticket can be submitted to Google with a copy of the review and the name of the person who left it – maybe even a screenshot from them showing the review they posted. Google has been known to not show or remove reviews and it’s frustrating.
In some cases, missing reviews were removed for policy violations like spam or inappropriate content. Google do not reinstate reviews that were removed for policy violations.
Tip: If you set a future opening date for your business that hasn’t opened yet, any reviews left before it’s open to the public will be removed.
